Bought RankMath PRO with wrong account

#634959
  • Resolved Anonymous

    2 years ago

    Rank Math free

    Hi there,
    I just purchased RankMath PRO but I didn’t realize that I was logged in with the incorrect user, I had to purchase it with the other user I registered with on RankMath.
    Is it possible to switch the subscription from one account to another?
    Thanks
    Marco

Viewing 6 replies - 1 through 6 (of 6 total)
  • Ike

    2 years ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

    Yes, Rank Math PRO subscription can be transferred to another account. Please state the account (email) you want the subscription to be transferred to.

    We are looking forward to helping you. Please let us know if you have further questions or concerns.

    Thank you.

    Anonymous

    2 years ago

    Rank Math free

    Thanks for your prompt reply.

    I would like to transfer the subscription to [moved to sensitive data section]

    Thank you

    Princess

    2 years ago

    Hello,

    We have transferred your subscriptions in the email account you provided.

    Please check on your end if everything is working as expected.

    Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Also, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Ike

    2 years ago

    Hello,

    It seems like you’ve marked this ticket as resolved.

    Can you please confirm if you still need our assistance with this issue or anything else?

    Looking forward to hearing back from you.

    Thank you.

    Anonymous

    2 years ago

    Rank Math free

    Thank you to all of you.
    Everything works finr.
    Thank you
    Marco

    Ike

    2 years ago

    Hello,

    We’re delighted to hear that this issue has been resolved. We appreciate your feedback.

    This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

    Thank you for choosing Rank Math and have a wonderful day!

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Bought RankMath PRO with wrong account’ is closed to new replies.