Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please try to remove the starting forward slash (/) from the source URL like the following one and try again:
Source: product/
Redirection Type: Contains
Destination URL: /
Once done, please try to clear your website cache and check again.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
