the primary-category url incorrect

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please confirm if you’re using a permalink plugin on your site?

Meanwhile, assuming you are using the latest version of all the plugins and the themes (please update if not yet), this could be caused by conflicting plugin/theme.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

Let us know how this goes.

Thank you.

Hello,

Sure, we can investigate the issue by logging in to your dev site.

To do that, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

It appears that you are currently using an outdated WordPress version and our plugin works well with v6.0 or higher.

Please update your WordPress and head over to your WordPress Dashboard > Settings > Permalinks and save the page without changing anything to flush the permalink caches. See if this improves the situation.

If not, let us know here and we will investigate the issue further.

Looking forward to helping you.

Hello,

We have heard back from our developer and he said that he has fixed the issue by changing the Product permalinks Custom base from /watches/%category%/ to /watches/%product_cat%/

Kindly check on your end and let us know how things go.

Hope this helps and please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.