FATAL error

#633605
  • Resolved Anonymous
    Rank Math free

    HI RM,
    My site is down. I cannot load the Dashboard anymore. Instead,It seems to this message comes up:
    https://prnt.sc/AckGIdPUDdqy
    It seems that RankMath plugin is has something to do with it.
    Can you help?
    Cheers,
    Izumi

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting us. We are sorry to hear about the issue you are facing.

    We just released an update to Rank Math, and that will fix the issue you are facing. Please update or head over to WordPress Dashboard → Updates to ensure your website checks for an available update:

    if you are unable to see any update option then Remove Transients from the Database tools. Go to WP admin > Rank Math > Status & Tools > Database Tools > Remove transients and then check if the updates are now visible.

    If you continue to face the issue, do let us know. We will do everything to resolve it.

    Thanks.

    Anonymous
    Rank Math free

    Thanks!
    I think at the beginning it was the opposite, I mean that the update created the issue.
    Currently it seems to work fine.
    Cheers,
    Izumi

    Anonymous
    Rank Math free

    Hi,
    Too early unwarning!

    I can reach my WP Dashboard, but I received an email from WP saying:

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO.

    First, visit your website (https://hansinluck.com.au/) and check for any visible issues. Next, visit the page where the error was caught (https://hansinluck.com.au/wp-admin/post.php?post=7980&action=edit) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://hansinluck.com.au/wp-login.php?action=enter_recovery_mode&rm_token=xDV6WbDVzZzRtL2tAOFivD&rm_key=P99TeKLQRmkm9c0us1imLg

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.3.1
    Active theme: Shoptimizer (version 2.6.7) Current plugin: Rank Math SEO (version 1.0.201) PHP version 8.0.30

    Error Details
    =============
    An error of type E_ERROR was caused in line 89 of the file /home/customer/www/hansinluck.com.au/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/class-event-scheduler.php. Error message: Uncaught TypeError: array_map(): Argument #2 ($array) must be of type array, string given in /home/customer/www/hansinluck.com.au/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/class-event-scheduler.php:89
    Stack trace:
    #0 /home/customer/www/hansinluck.com.au/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/class-event-scheduler.php(89): array_map(Object(Closure), ”)
    #1 /home/customer/www/hansinluck.com.au/public_html/wp-includes/class-wp-hook.php(310): RankMath\ContentAI\Event_Scheduler->update_prompts_data(”)
    #2 /home/customer/www/hansinluck.com.au/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(”, Array)
    #3 /home/customer/www/hansinluck.com.au/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #4 /home/customer/www/hansinluck.com.au/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/class-event-scheduler.php(120): do_action(‘rank_math/conte…’)
    #5 /home/customer/www/hansinluck.com.au/public_html/wp-includes/class-wp-hook.php(310): RankMath\ContentAI\Event_Scheduler->update_prompts_on_new_site(”)
    #6 /home/customer/www/hansinluck.com.au/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)
    #7 /home/customer/www/hansinluck.com.au/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #8 /home/customer/www/hansinluck.com.au/public_html/wp-admin/admin.php(175): do_action(‘admin_init’)
    #9 /home/customer/www/hansinluck.com.au/public_html/wp-admin/post.php(12): require_once(‘/home/customer/…’)
    #10 {main}
    thrown

    Hello,

    Thank you for your patience.

    From the error log you have shared, it seems that you’re still using the previous version Rank Math SEO (version 1.0.201)

    Please update the Rank Math plugin to its latest version v1.0.201.1 as it includes the fix for the issue you have shared.

    Let us know how this goes.

    Thank you.

    Anonymous
    Rank Math free

    Thanks. Now it seems to be OK

    Hello,
    
    You’re welcome.

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
    
    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
    
    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
    
    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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