Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
We want to help you fix this issue as soon as possible. Please follow these steps:
- First, please install the Query Monitor plugin on your website. This plugin will help us identify any queries related to Rank Math that might be slowing down your dashboard. Once you install it, please go to your dashboard and look for the Query Monitor icon on the top bar. Click on it and take a screenshot for us. You can use this tool to upload the screenshot and share the link with us.
- Second, please check the PHP values of your site by going to WordPress dashboard > Tools > Site Health > Info tab > Server. These values affect the performance of your site and they should be set according to the following recommendations:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
If any of these values are lower than the recommended ones, please contact your hosting provider and ask them to increase them for you.
- Third, please go to WordPress Dashboard > Rank Math > General Settings > Analytics and reduce the number of days in the Analytics Database section. This will help you optimize the database size and speed up the loading time. You can choose to store 30 or 60 days of analytics data depending on your preference.
After you change the number of days, please save the settings and then click on the Delete Data button and then Update Data Manually. This will delete the old data and fetch the new data based on your settings.
You can also check this article for more information on how Rank Math affects your site speed: https://rankmath.com/kb/does-installing-rank-math-slow-down-my-website/
We hope this helps you resolve the issue. If you have any other questions or need more assistance, please let us know. We’re always happy to help.
Thank you for choosing Rank Math.
Hello,
We deeply apologize for the unexpected delay in response. Your previous reply seems to have been stuck in our drafts section for some reason.
Please check inside the options table of your WordPress database and look for the following key: _site_transient_rank_math_pro_versions
At the moment it seems like the website is not able to save the transient into the database correctly which makes the function run continuously every 30 seconds to set the transient and fail to do so.
To force this generation once again, please clear the transients completely by going to WordPress Dashboard > Rank Math > Status & Tools > Database Tools and clicking the button to delete those.
Let us know how it goes. Looking forward to helping you.
Thank you.
Clear it still not working
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
