Setup Wizard stuck at Connect Google Services

#633562
  • Resolved Anonymous

    2 years ago

    Rank Math free

    Dear Support Team,

    I have recently installed the RankMath plugin and unfortunately, I could not finalize the setup steps. In fact, I get always stuck at the Analytics step (Connect Google™ Services), where, even after connecting my Google account, my website adress does not appear in the Search Console box nor my account in the Analytics section below.

    Thank you very much for your time.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Ike

    2 years ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

    Please switch to Chrome browser, clear your site cache, make sure you’ve connected the correct Google account, and try re-connecting your Google account with Rank Math by following the steps I’ve mentioned below, without skipping them, and make sure you’ve granted all necessary permissions.

    #1 ~ Remove Rank Math’s access from Google

    Please remove RankMath’s app from your Google Apps permissions:

    https://myaccount.google.com/permissions

    permissions

    #2 ~ Re-connect to regenerate auth token from Google

    After that, reconnect the Google account again, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

    reconnect

    #3 ~ Grant all necessary permissions

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years ago

    Rank Math free

    Hello Ike,

    Thank you very much for your answer.
    I did try again following the steps you mentioned.
    Unfortunately, it is still the same: red dot next to “Search Console” and no website in Site field.

    Thank you very much for your help.

    Best regards.

    Anonymous

    2 years ago

    Rank Math free

    Update:

    I managed to fix the problem by manually adding my website to the Google Search Console.

    Ike

    2 years ago

    Hello,

    We’re delighted to hear that this issue has been resolved. We appreciate your feedback.

    This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

    Thank you for choosing Rank Math and have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Setup Wizard stuck at Connect Google Services’ is closed to new replies.