Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
5xx errors are usually caused due to server misconfiguration or other server-related issues.
Please share your website’s error log with us to better understand the problem.
The error log file will give us a clearer idea of why this might happen.
To be able to help troubleshoot this, we’ll need to see your debug log to understand what is causing the error on your website. The debug log is a file that records any errors or warnings that occur on your site. It can help us identify and fix the problem faster.
To share your debug log with us, please follow these steps carefully:
Open your wp-config.php file (https://www.wpbeginner.com/beginners-guide/how-to-edit-wp-config-php-file-in-wordpress/). You can find it in the root folder of your site, usually in /public_html/ or /www/.
Before the line that says /* That’s all, stop editing! Happy blogging. */, add this code:
// Enable WP_DEBUG mode
define( ‘WP_DEBUG’, true );
// Enable Debug logging to the /wp-content/debug.log file
define( ‘WP_DEBUG_LOG’, true );
// Disable display of errors and warnings
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );
This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.
Go to your website and try to perform the action that caused the error again. This will trigger the error and generate the debug.log file.
Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
Send us a copy of the debug.log file. You can use a service like wetransfer.com to upload it and share the link with us.
We really look forward to helping you.
Thank you.
