RankMath throwing WordPress Error

#632711
  • Resolved Anonymous

    2 years ago

    Rank Math free

    Hi,

    I am receiving an error when using RankMath Content AI

    I see a warning message as follows.

    — START WARNING MESSAGE ——
    <p>There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.</p>
    — END WARNING MESSAGE —

    Below is also a log

    — START LOG —-

    [12-Sep-2023 13:36:34 UTC] PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /home/customer/www/unlimitedapplication.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/class-rest.php:442
    Stack trace:
    #0 /home/customer/www/unlimitedapplication.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/class-rest.php(229): RankMath\ContentAI\Rest->get_researched_data(‘website design …’, ‘en_GB’, false)
    #1 /home/customer/www/unlimitedapplication.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1188): RankMath\ContentAI\Rest->research_keyword(Object(WP_REST_Request))
    #2 /home/customer/www/unlimitedapplication.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1035): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/rankmath/v1/ca…’, Array, NULL)
    #3 /home/customer/www/unlimitedapplication.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(447): WP_REST_Server->dispatch(Object(WP_REST_Request))
    #4 /home/customer/www/unlimitedappl in /home/customer/www/unlimitedapplication.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/class-rest.php on line 442

    —- END LOG —–

    This is happening on all of my website.

    Please advise.

    Regards,
    Nick

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anonymous

    2 years ago

    Rank Math free

    Forgot to mention this is within “Research/ Focus KeyWord”

    Reinelle

    2 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    We’ve checked your site, and it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Regarding the error, for initial troubleshooting, please ensure that you’re using the latest version of the Rank Math plugins: https://rankmath.com/changelog/

    Also, please clear your website’s cache before doing the keyword research and let us know if the issue still persists.

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years ago

    Rank Math free

    Hi apologies,

    I was logged into the wrong account when I posted the ticket.

    [moved to sensitive data section]

    I am using the latest version of RankMath

    Regards,
    Nick

    Reinelle

    2 years ago

    Hello,

    Thank you for your patience.

    We have confirmed a temporary error from the time you posted the ticket. Could you try again and check if the error is still showing?

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    2 years ago

    Rank Math free

    Hi,

    That seems to have resolved itself now.

    Thank you. I have logged another ticket regarding an error with the new Content AI

    Regards,
    Nick

    Princess

    2 years ago

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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