My seo details don’t update

#632481
  • Resolved Anonymous
    Rank Math free

    Hey there, I have switched from Yoast to RankMath Pro but I’m having a frustrating experience.

    Here’s how:

    I’m editing a page following the guidelines to score high for the Seo, I’m up from 16 to 70’s but when I try to update the post I’m back to 16 and my updates are not saved. I have read the article, checked the site health tests, tried to disable all of my plugins but nothing. If it’s going to be this way for all my posts, I’ll be going back to Yoast, I need to make changes on a post often and this is a community site.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience this issue must have caused you.

    Please follow these steps to see if it can resolve the issue:
    #1. Kindly ensure that you have the latest version of Rank Math installed on your site. You can check this by going to WordPress Dashboard > Rank Math > Status & Tools > Version Control. If there is an update available, you will see a notification and a button to update the plugin.

    #2. Check if there are any JavaScript errors that might be preventing Rank Math from saving the SEO details. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool:https://pastebin.com

    #3. Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:

    /wp-json/rankmath/v1/updateMeta
    /wp-json/rankmath/v1/updateSchemas
    /wp-json/rankmath/v1/updateRedirection
    /wp-json/rankmath/v1/getFeaturedImageId
    /wp-json/rankmath/v1/getHead

    If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

    Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

    We hope these steps help you solve the problem. If the issue persists after the above steps then we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.

    We appreciate your patience. We are always here to help, Please do not hesitate to communicate any concerns or questions you may have.

    Thank you for choosing Rank Math.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous
    Rank Math free

    Hi,

    I even turned of the firewall to see if it makes any difference but no go. SEO data just refuses to update. My details are included in the first post.
    Thank you.

    Hello,
    As can be seen from the image below, Rank Math’s update route is being blocked by Wordfence firewall:

    As we did not find WordFence installation in your plugins’ list, please reach out to your Web host provider to whitelist the following routes in the firewall:

    /wp-json/rankmath/v1/updateMeta
    /wp-json/rankmath/v1/updateSchemas
    /wp-json/rankmath/v1/updateRedirection
    /wp-json/rankmath/v1/getFeaturedImageId
    /wp-json/rankmath/v1/getHead

    Let us know how this goes. Please let us know if you have any further questions or concerns.

    Thank you.

    Anonymous
    Rank Math free

    Sorry but we have even completely turned off the firewall Imunify360 to see if it makes any difference as I told you. But unfortunately nothing changed.

    Hello,

    We’ve checked some of your posts and we can see the metadata is now getting saved properly without any issues. Please check the screencast in the sensitive data section for your reference.

    Can you please confrim if you’re still facing this issue? If so, please share a screencast with us by using tool like https://loom.com so that we can check this further for you.

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Seems like it’s fixed, for anyone having the same issue, make sure if you have any tables left from Wordfence plugin. Doesn’t matter if it’s uninstalled, it will still give you the same issue.

    My issue is fixed but this time I cannot activate the rankmath breadcrumbs. Copying and pasting under my theme’s header file gives me syntax error. Sorry to say that but that was automatic on Yoast. Can you help me get it fixed so I can habe my breadcrumbs back?

    Hello,

    Can you please share where you were trying to add the PHP code to your website? You can share a screenshot with us by using any image-sharing tool like https://imgur.com/upload

    Meanwhile, please make sure you’re adding the full PHP code on your site:

    <?php if (function_exists('rank_math_the_breadcrumbs')) rank_math_the_breadcrumbs(); ?>
    

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    I’m adding the code to the header file as it’s recommended. Trying to save the file gives me syntax error, unexpected ‘<‘, expecting end of file error

    Hello,

    Thank you for your patience.

    I have added the breadcrumbs code to your header.php file (line 47) to appear after your header.

    Please also check if it’s showing properly.

    Hope that helps.

    Anonymous
    Rank Math free

    Thank you. It is now up and running.

    Hello,

    We’re delighted to hear that this issue has been resolved. We appreciate your feedback.

    This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

    Thank you for choosing Rank Math and have a wonderful day!

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘My seo details don’t update’ is closed to new replies.