Hi there,
Thank you for reaching out and we apologize for any trouble you’re facing.
It looks like you used a different email address when you bought the plugin. That’s why we can’t find your account in our system.
To help you out, we need you to send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please forward that email to us so we can verify your purchase and update your account.
We appreciate your cooperation and we hope to hear from you soon.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
