Hello,
Thank you for your message, and we are sorry for any inconvenience that might have caused.
We have converted your previous content AI to our new Content AI 2.0, and these Content AI credits will renew monthly until your subscription expires.
You can check your subscriptions here: https://rankmath.com/my-account/subscriptions/
Do note that you will only be charged yearly, but we have bumped you to a higher plan, free of charge, for being a loyal customer.
You can check your the credits from here: https://rankmath.com/my-account/websites/
Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
https://rankmath.com/kb/content-ai-plans-and-credits/
But if you wish to cancel your subscription, you can follow the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.
Hope this helps. Don’t hesitate to get in touch if you require any further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
