Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We only offer a 30-day money-back guarantee, since the purchase was made November 25, 2022, our system wont allow us to process the request. https://rankmath.com/kb/refund-policy/
If you wish to cancel your subscription, you can follow the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.
Hope this helps. Don’t hesitate to get in touch if you require any further assistance.
Hello,
I just followed your tutorial to cancel the subscription please confirm if I did it correctly. Also, can you please change my username from “newooxcorp” to “gruposafe” once this is done then can you please delete my details and terminate my account. Please send confirmation to my email “g**********@g********”.
Thanks,
Sara
Hello,
Yes, the subscription is now in a pending cancellation state which means it won’t get renewed on November when the subscription ends.
We also changed the username on your account as per your request.
Please note that if we delete the account you’ll lose access to the rest of the subscription entirely.
If that’s still something you want to do, let us know.
We’ll do the needful.
Hello Miguel,
Should I wait until subscription to cancel before terminating account?
Thanks!
Sara
Hello,
It’s complete up to you. We would like to inform that if we delete the account, you’ll lose access your Rank Math PRO subscription and we won’t be able to revert the process.
But if that’s something you want to do, let us know and we will do the needful.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
I dont mind about access to Rank Math Pro since, we are closing business and that is why we are closing all accounts. What I need to know if I should wait until subscription to cancel before terminating account?
Can you please the cancel subscription for me so I can terminate the account?
Thanks,
Sara
Hello,
We have successfully canceled your subscription.
Let us know if you want to completely delete your account with us.
We really look forward to helping you.
Hello Princess,
Perfect, please proceed to delete all my details and terminate account.
Thanks.
Sara
Hello,
As requested we have deleted/blocked your account on Rank Math. From today, you won’t be able to access the member area on Rank Math. Of course, we’re very sorry to see you go.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
