Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
On very rare occasions your account may not be upgraded immediately after making payments as the system makes reconciliations. However, we can see that your account displays correctly as a PRO subscriber’s account. Please you can now go to https://rankmath.com/my-account/ to download, install, and activate the Rank Math PRO in addition to the basic version already on your site (Rank Math SEO).
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
Let us know how this goes and please don’t hesitate to let us know if you have any other questions.
Thanks.
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
