Enable the Index Status tab option is grayed out and unclickable on chrome

#628551
  • Resolved Anonymous
    Rank Math free

    “Enable the Index Status tab option” is grayed even when using Chrome.
    I deleted cache, updated chrome and disabled all the chrome extensions.

    Kindly advise
    thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please note that you may need to choose the property https://domain.com/ and not the sc:domain.com upon connecting your site.

    The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.

    In this case, please follow our guide here to create the URL Prefix property
    https://rankmath.com/kb/google-site-verification/#num-1-1-open-google-search-console

    Prefix

    Then reconnect your site on your WordPress dashboard > Rank Math > General Settings > Analytics.

    Hope that helps.

    Thank you.

    Anonymous
    Rank Math free

    This is now resolved thank you.
    However, I have another issue.
    I don’t see any dropdown for account under analytics. Could you kindly help solve this issue as well?

    thank you

    Hello again,

    Glad that helped.

    Regarding the Analytics property, could you please confirm if you have already created a GA4 property for your website?
    https://rankmath.com/kb/using-ga4/#create-ga4-property

    If so, please follow these steps:

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    4. Let the process complete, which might take around 30 minutes.

    Let us know how this goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Enable the Index Status tab option is grayed out and unclickable on chrome’ is closed to new replies.