Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
You could try to deauthorize and authorize again Rank Math using your Search Console account. After trying it, let us know if that solved your issue.
Looking forward to helping you. Thank you.
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Hi, Thanks for your input, however I’ve tried deactivating and re-authorising but without success. I’ve also just increased the cache limit, but again nothing changed. Should I have waited for a while after de-authorising?
I could try deauthorising, deleting and then start again another day? would this be a sensible approach or do you have any other ideas?
Thanks for your help,
David
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
After checking it, this could be related to the running of cron on your site.
Could you please install the following plugin and use it to stop/delete the currently running rank_math/search_console/get_analytics event:
https://wordpress.org/plugins/wp-crontrol/
Next, manually fetch the search console data via Rank Math > General Settings page.
Also, be careful since you have an old PHP version, you might want to upgrade it, not just for Rank Math but for the other plugins.
Looking forward to help you.
Hi Alberto,
Thanks for your suggestions. I am in the process of contacting the theme developers to see whether I can update the php. If I disable/delete the get_analytics event will I always then need to manually fetch the data? or will I be able to reinstate it? I still don’t understand why it was working when it was installed but only stopped when the site was moved from the subdomain. If this is the case I might as well just use search console!
Thanks for your help,
David
Hello,
Let’s wait until you know if you can update it to a newer PHP version since it could be related to it. If not, we will continue helping you to solve this issue.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
