Payment Problem

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please ensure that your payment method supports the following:

– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service

If everything from the above is enabled and working, you can also try using a credit card instead.

You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

Looking forward to helping you.

P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.

Hello,

Can you please share the last 4 digits of your card along with the last name you used while trying to make the purchase.

Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

We will forward the information to our Accounts team to check.

We look forward to hearing back from you.

Hello,

Thank you for getting back to us.

Yes please share those details with us so we can help you investigate this. Also, we’d advise you also reach out to the Payoneer team to investigate why their card isn’t working with FastSpring.com – FastSpring.com is a payment gateway that processes our payments.

We really look forward to hearing back from you. Thank you.