Problem with Breadcrumbs

#625521
Viewing 6 replies - 1 through 6 (of 6 total)
  • Great

    2 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Thanks for the reply.
    I have entered my login details.
    Let me know if you see them correctly.

    Thank you

    Great

    2 years, 1 month ago

    Hello,

    Thank you for getting back to us.

    Reviewing your website, it does not look like any Rank Math schema is being outputted and this is most likely caused by another plugin/theme conflicting with Rank Math. We can also see that you do have another schema plugin active. Please note that to use the Rank Math schema feature, you should not have another schema plugin on your website to avoid conflicts.

    That said, to investigate this – we’d suggest you deactivate all your plugins except Rank Math and then test your page here to see if the breadcrumb schema is generating. Let us know how it goes.

    Thank you for your patience and cooperation

    Anonymous

    2 years, 1 month ago

    Rank Math free

    All right, thank you very much
    By deactivating the plugin everything works, thank you very much

    Great

    2 years, 1 month ago

    Hi there,

    We’re delighted to hear that this issue has been resolved. We appreciate your kind words and your support.

    I’m closing this ticket now but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

    Thank you for choosing Rank Math and have a wonderful day!

    Cheers

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Problem with Breadcrumbs’ is closed to new replies.