Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
You mentioned that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Thank you.
Can you please speak with b******@r*********** as he awaits my Ticket and he knows very well that I purchased and I do have the license – Being the Account is free is a mere mistake at your part, for which you are the one who has to explain why.
@b******@r***********
Hello,
It seems your PRO subscription is associated with the email address you provided in the sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
