Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL/s so we can check as well?
Meanwhile, please follow the steps below for initial troubleshooting (if not yet):
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article: https://rankmath.com/kb/exclude-sitemaps-from-caching/
Let us know how this goes.
Thank you.
We haven’t implemented any form of caching on our website, and this issue is still occurring.
Hello,
Please share some of your affected URLs with us so that we can check the issue further for you.
Meanwhile, you can try to add the following filter on your website and see if that works for you:
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Can we set up a call so that I can provide better clarity on this issue?
Hello,
Thank you for your patience.
Unfortunately, our scope of support does not extend to chats, phone calls, or remote applications like AnyDesk or Zoom apps.
Alternatively, you can create a staging site with the same issue so you can apply the code safely without breaking your site.
Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
