connected to wrong WP account

#622625
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    I just downloaded the free version and installed the plug in at my wp account. But when I connected it to my wp-account, during the install process, I chose an old one by mistake! I cant connect it to a new account even though I tried to delete the plugin.

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  • Princess

    2 years, 1 month ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    After that, you can see all your connected sites here: https://rankmath.com/my-account/websites/

    Please do not hesitate to let us know if this doesn’t help or you have any followup queries.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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