URGENT! – cannot download purchase

#622597
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    I just purchased rank math pro and cannot download the pro plugin?
    I purchased using my email a*************@y**********
    but paid using my paypal email n******@g********

    I did not recieve login instructions and the pro plugin isn’t available here in my account (logged in using n******@g********)

    Order Reference: RANKMATH230825-4184-94199
    Paypal Transaction ID
    4YT659422X914404K

    where is my account and how do i download my purchase???

    regards

    Anthony

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    2 years, 1 month ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have found your purchase under a different email address. Kindly check the sensitive data section to check if the email belongs to you.

    If this is yours and to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Hi
    Yes, this is also my email account.
    But for everyday purposes I would like the accounts to be merged.

    thanks

    Jeremy

    2 years, 1 month ago

    Hello,

    Before we merge these accounts, please let us know which email address you wish to keep.

    Looking forward to helping you.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘URGENT! – cannot download purchase’ is closed to new replies.