Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems like you have connected your website to one of the free accounts on Rank Math.
Can you please share the email address of that Free account so we can merge it with your PRO account?
Also, please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
The free account is under [moved to sensitive data section]
Hello,
Apologies for the inconvenience.
If you have used a different email for purchasing, Rank Math automatically creates a new account for that email instead of the one you’re currently using.
In this case, we can merge both of your accounts so you can consolidate them into one single account.
Please let us know your preferred email address you want to use and we will do the needful.
Looking forward to helping you.
Thank you.
Hi,
I’d like to consolidate both accounts under m*****@s*********
Thanks,
Madhav
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you very much for your prompt action on integrating my emails. RankMath SEO is a great product and I need to master it now!
Thanks,
Madhav
Hi there,
We’re delighted to hear that this issue has been resolved. We appreciate your kind words and your support.
I’m closing this ticket now but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
Cheers
