Unable to Purchase Pro Plan. Gateway Issues.

#621722
  • Resolved Anonymous
    Rank Math free

    I am using Rank Math free version and since I liked it, I am convinced to go for the Pro Version. But I am unable to get it.
    I tried making payments multiple times with my bank credit and debit cards. But your gateway is not processing my requests. I checked my card spend limits both domestic and international but there is no issue with the cards. Now your payment screen is asking me to contact you. Please help.

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  • Hello,

    Thank you for your interest in purchasing Rank Math Pro. We apologize for the inconvenience you are facing while trying to make the payment.

    If you are still having trouble with the payment, please try the following steps:

    • Clear your browser cache and cookies, or use a different browser.
    • Switch the country list to your country on the top right corner of the payment page. See: https://i.rankmath.com/i/WD9Nr8
    • Make sure your PayPal account or credit card has sufficient funds and is not blocked for international payments.
    • Contact your bank or PayPal support if there is any issue with your account or card.
    • Make sure you’re not using a VPN
    • Try using a different payment method if possible.

    If none of these steps work, please reach out to your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    We appreciate your patience and understanding. We hope you enjoy using Rank Math Pro and see great results on your website.

    Thank you for choosing Rank Math as your SEO solution.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unable to Purchase Pro Plan. Gateway Issues.’ is closed to new replies.