Won't connect my google account - Support

Resolved Anonymous
2 years, 1 month ago

Rank Math free

RankMath wont add my website url when i sign in with gmail on the google services page.

Viewing 6 replies - 1 through 6 (of 6 total)

Princess
2 years, 1 month ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please follow these steps:

If you do not see any data inside your Analytics module, this guide might help you.

A. Pre-check List

1. You should not be using any other Google Analytics plugin.

2. Update to the latest versions of Rank Math Free & PRO

3. Ensure that you are logged in to your account:

4. Disconnect and reconnect your account from inside WordPress:

B. Refresh Tokens

1. Please delete RankMath’s app from here:

https://myaccount.google.com/permissions

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

Allow all the permissions on the next screen.

4. Let the process complete, which might take around 30 minutes.

5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.

6. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/

If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button

We really look forward to helping you. Thank you.

Anonymous
2 years, 1 month ago

Rank Math free

It still will not work. Followed all the steps and tried it multiple times. Is there anything else you can do to help?
Thank you,
Jay Figueroa

Anonymous
2 years, 1 month ago

Rank Math free

Is there a manual way to do it?

Marlow
2 years, 1 month ago

Hello,

I’m afraid that there’s no “Manual” way to do it.

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Anonymous
2 years, 1 month ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Rakibuzzaman Siam
2 years, 1 month ago

Hello,

We’ve checked your site and found that the Search Console account you are connected, doesn’t have sufficient permissions

It looks like the Gmail account you’ve shared doesn’t have any property in the Search Console. If your Search Console account is on a different email address, please make sure that you are added as an owner of the property,

Once done, please reconnect your Google account again from WordPress Dashboard > Rank Math > General Settings > Analytics and make sure to provide all the required permissions.

Let us know how it goes. Looking forward to helping you.

Thank you.

RankBot
2 years ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.