Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Which Rank Math version are you using? We saw that issue but it is supposed to be fixed with our last update (Rank Math 1.0.44). Could you check if you have that version and if not, update the plugin and let us know if the issue is solved?
Looking forward to helping you. Thank you.
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I am using latest version. Rank Math 1.0.44
now i have install Rank Math 1.0.44.1 also but problem still there. check link
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
when you login with login and password then admin not open ant it redirect to above error page and again login then you go to login page.
Hello,
We are unable to login into the website, it seems it has some kind of critical error, where it seems like Rank Math is conflicting with some plugin.
To determine that, once you are able to login in the website, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Alberto,
The error you seen, was due to Rank Math plugin. If you want to login them login 2 times with site main url, because when we login first time then your plugin redirect it to member area and show error. So do 2 times login then you will be able to go in the admin page.
Sorry to say, but I think that this plugin is not made for my web site. Every time it produce some error in my site.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have tried to login but I am getting the same critical error. Could you please disable Rank math on your site then update us so we can be able to login and investigate further.
Looking forward to helping you. Thank you.
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ok i am disabling plugin you can login in to it.
Hello,
I am not getting any error on the Members page ( the link you added in the Sensitive Data Section ) now. I got it after activating the plugin, but after clearing the cache and updating the Rank Math Modules settings seemed to have fixed the issue. Can you please confirm?
I hope that helps.
Pratik ji,
You or any one from your team Deactivate Rank Math plugin, then how problem will shown.
Hello Sir, Problem is still there.
This plugin is not working for my site.
I see that you have clear my problem. Now i am able to go to members area. In above answer you told that that “but after clearing the cache and updating the Rank Math Modules settings seemed to have fixed the issue”, can you tell me that what Module setting you changed. Is it a mis configuration setting problem. or other problem.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
