Editor is able to perform SEO for 4 CPT, but is blocked for 1 CPT

#619944
  • Resolved Anonymous
    Rank Math free

    The website plantejouralen.dk has 5 CPTs (custom post types): Planter, Aktiviteter, Oplevelser, Problemer, Hvordan.
    User ‘Grethe’ who is Editor can enter SEO data for the first 4 CPTs but not for the last (Hvordan).
    Hope you can help

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    I entered your website’s WP dashboard as user “Grethe” but I was able to edit the SEO details as you can see in the screenshot I shared in the sensitive data section.

    Can you please confirm from your end?

    If it still seems I am missing something, sharing a screencast from your end would save us all the time in trying to replicate the issue.

    We are looking forward to helping you.

    Anonymous
    Rank Math free

    Hi Jeremy.
    You are able to enter SEO details to CPT ‘Hvordan’ as user ‘Grethe’ – but the Update button is dimmed and does not work. Sorry I was not preceise enough in my problem description. I beleive that you can se that the Update button is dimmed in the screen shot.
    Hope you can figure out why.

    Hello,

    It looks like the user is only able to update the pages that are under that CPT if they make changes first. Add simple space and then delete that space afterwards and you should be able to update the page. Please refer to the screenshot I’ve attached in the Sensitive Area Section.

    Also, Rank Math does not have any functionalities regarding page updating. Our plugin has a Role manager but it would only remove elements within Rank Math capabilities. More on that here:
    https://rankmath.com/kb/role-manager/

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous
    Rank Math free

    Thank you. It works. It is a workaraound.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Editor is able to perform SEO for 4 CPT, but is blocked for 1 CPT’ is closed to new replies.