Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
As per our initial checks we don’t see any subscription in your account. It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello Princess,
No need to apologise, but thank you.
I’m not sure if I can find the original info. Like I said I don’t know who the client is. Well I will go through my past mail and come back to you either way.
Regards
Deneys
Hello,
Sure, let us know how this goes.
Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
Good day,
FastSpring is requesting my email add address associated with my purchase and I’m not receiving the “chnage account details” in order to stop the contiual retrying to debit my account.
Each time this happens my bank charges me.
I have done all I can for my side.
Please can we resolve this issue with some urgency.
https://rankmathllc.onfastspring.com/account/
Hello,
Are you able to share the email address or complete name used to purchase the subscription? You can insert the details in the sensitive data section of this ticket.
Also, if a website is connected to that account, you may also share the domain name here.
This will help us locate the account.
We really look forward to hearing back from you. Thank you.
Hello Jeremy, this is all the info I have.
emails…?
d*****@b************** OR
i***@s*****************
y**@s*****************
site…?
http://www.youngpassionnails.co.za/
Thank you
Hello,
Can you please forward all related email at s******@r*********** so we can check the transaction on our end?
Also, please share the last 4 digits of your card along with the last name that is being charged by our system?
Looking forward to helping you.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
I have sent the information through.
Hello,
Thanks for the additional information. We can see that our accounts team already replied to your email. I will close this ticket in favor of that.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
