Hello,
Thank you so much for getting in touch.
We have gone ahead and moved the said subscription to the preferred email address.
Kindly check from your end if everything is in order.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Everything looks fine. Thank you!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hi again,
The subscription is now transferred to my client’s RankMath account, but my client is not able to change the payment method for the subscription.
The subscription is somehow still connected to my FastSpring account? When I go to Subscriptions > Payment Methods in my own account and click “Change Payment Methods”, I can still see the subscription and change payment methods.
The subscription needs to be moved to my client’s own FastSpring account, so that he can set the payment method.
True, I can change the e-mail address at FastSpring to my client’s e-mail address, so that he can log in and change the payment method. But won’t the FastSpring account then still be connected to my RankMath account and not my client’s?
How can we solve this?
Do I need to cancel the subscription and then he can renew with this own payment method when the subscription expires?
Hello,
Thank you for getting back to us.
We can only move the Rank Math PRO subscription from our end, to move the FastSpring account that made the payment, then you’ll need to reach out to FastSpring for that (s******@f*************). But as you said, you could actually cancel the subscription so that when it expires, they can buy a new one with their own payment method.
We hope this helps clarify. Thank you for your patience and cooperation
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
