Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Thanks for the quick response.
I checked the above shared factors and ensured that everything is enabled.
I used the same credit card to purchase subscriptions of some other tools. It worked fine while making payments those tools.
While, I tried with 2 different credit cards to make payment for rankmath pro but the result is same.
Hello,
Please make sure that the flag during checkout is showing the correct country at the top right corner.
Example:
If you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown.
If it still does not help, can you please share the last 4 digits of your card along with the last name you used while trying to make the purchase.
You can share it in the sensitive data section, so no one else but our team can see it.
We will forward the information to our Accounts team to check.
We look forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have checked the country as you suggested but still facing issues.
As per your suggestion, I have shared last 4 digits of my card along with last name of the card holder, through sensitive data.
Kindly check and do the needful.
Hello,
We have heard from our Accounts team and as per checking, the payment was declined.
Please talk to your card provider what’s stopping the payment from going through and request them to approve it on your end.
Alternatively, you can use PayPal or AmazonPay to make the payment.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hope that helps.
Thanks for the update.
Let me check with the card provider or else I will opt for alternate way to purchase the pro plan.
Hello,
Let us know how it goes.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Hello Princess,
We have subscribed successfully with a pro plan using Paypal.
Thank You for your support.
Hello,
Glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Thank you support team for the quick response and updates.
Hello again,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
