Loss of credibility

#617801
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Greetings
    In the continuation of ticket #615468
    We do not operate in Iran and our business is attracting advertisements for companies. The fact that you say that our activity is in Iran is a mistake for not providing proper service to us. This site is for investigating the advertising market in Iran, and we are investigating the situation in Iran regarding advertisements on airplanes and trains. So we had to buy a domain from Iran in order to get accurate information about that market. The fact that we used your plugin is exactly the reason to get good information from different sites in Iran and the words used in those sites.
    Now we ask you to re-check and state your reason for declaring that we are operating in Iran. The fact that we have prepared a website in Farsi is exactly a business issue because we want to get the opinions of Iranians.
    We are waiting for a correct and reasoned answer, not an answer to avoid providing service.

Viewing 1 replies (of 1 total)
  • Miguel

    2 years, 1 month ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The IP address of the website is coming from Iran meaning that is hosted in that location.

    Even if the company is located outside that country if the website is hosted in Iran like yours, the calls to the Content AI will always fail as we have restrictions on IP addresses coming from Iran on our AI server.

    Hope this helps clarify the situation.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Loss of credibility’ is closed to new replies.