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Hello Support,
Please help. I am getting an error when I try to run SEO Analysis. I have been assured by my host that the appropriate sites are whitelisted. They recommend I contact you. I copy-pasted some of the back and forth with my host.
Please let me know if you can help resolve the issue.
Thank you so much,
BobbyHi Bobby,
We have coordinated with the cloudways and have already added the IP 193.138.6.5 also the user-agent RankMathApi/2.0.2; https://rankmath.com. but the issue still persists. Please contact Rank Math support about this.
Cloudways also stated that “please be informed that we doesn’t block any HTTP HTTP’s request from the server.”
Please see screenshot that the IP is added and the user-agent
If you have any concerns or needs feel free to contact us and we are glad to help you.
Regards,
Jason
TeamBoostlyHow would you rate my reply?
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Jason Germia
s******@b************
{#HS:2328646712-31135#}
On Mon, Aug 14, 2023 at 2:36 PM UTC, Bobby Vaughn <b******@n*******> wrote:
Thank you Jason,I wish I had better news. I am still getting the error (screen shot).
The RankMath website offers this possible fix. I wonder if Cloudways implemented each of these?
PI Requests Blocked by Firewall: Your server’s security or firewall may be blocking Rank Math’s API requests, causing this error. To resolve this, you may need to whitelist the IP 193.138.6.5 and the user-agent RankMathApi/2.0.2; https://rankmath.com.
Thanks Jason.
-Bobby
___________________________
Bobby Vaughn, Ph.D.
Special Assistant to the President
Notre Dame de Namur University
(O) 650-508-3440
On Mon, Aug 14, 2023 at 6:13 AM UTC, Jason Germia <s******@b************> wrote:
Hi Bobby,We have coordinated with the Cloudways and have added the IP to the whitelist, also do trouble shooting deactivating all plugins and check and sort the issue. Can you please connect again your Rank Math and please Email us if the issue is still persists.
If you have any concerns or needs feel free to contact us and we are glad to help you.
Regards,
Jason
TeamBoostly—
Jason Germia
s******@b************
On Fri, Aug 11, 2023 at 5:15 PM UTC, Bobby Vaughn <b******@n*******> wrote:Hello Support,
I first tired the AI bot and this is what I got. Please help. Hopefully, this is an easy fix. Possibly a firewall issue? Not sure how to proceed.
Thanks,
Bobby
https://evergreendorrington.comHello, what can I do for you?
I am trying to integrate with Rank Math instead of Yoast. After connecting the Rank Math plugin I get an error: API Error: HTTP 400 error.
I’m sorry to hear that you’re experiencing an error while integrating Rank Math. The “API Error: HTTP 400 error” typically indicates that there is an issue with the API request being made.
To troubleshoot this issue, I would suggest the following steps:
1. Double-check the API credentials: Make sure that you have entered the correct API credentials for Rank Math. Verify the API key and any other required information.
2. Verify the API endpoint: Ensure that the API endpoint URL is correct and up-to-date. Sometimes, plugin updates can change the API endpoint, so it’s worth confirming if the URL is accurate.
3. Check for conflicts: Disable any other plugins or themes temporarily and try connecting Rank Math again. This will help identify if there is a conflict causing the error.
4. Update Rank Math: Ensure that you are using the latest version of Rank Math. Outdated versions may have compatibility issues or bugs that can cause API errors.
5. Reach out to Rank Math support: If the issue persists, it would be best to contact Rank Math support directly. They will have specific insights into the error and can provide you with more detailed assistance.
If none of these steps resolve the issue, please feel free to email s******@b************ for further assistance.
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