Meta data isn’t saved for only a couple of pages.

#617629
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Since yesterday I struggle to update the meta data of exactly 12 pages. They throw a 403 in the console when saving them.

    Older and new pages don’t seem to have this issue. The pages were all duplicates of a certain page. While making this template I could set the meta data, but now all 12 pages, including the template suffer from this issue.

    I use elementor and am able to update the site content itself.

    Any tips would be really helpful!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Marlow

    2 years, 1 month ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Sometimes, 403 errors are caused by incorrect file or folder permissions on your website’s root directory. In such cases, you should ask your web host to check any file permission issues reported. Also, your website has the ModSecurity feature which can be the root cause of this problem.

    Furthermore, this KB may help in checking out why the metadata are not saving:
    https://rankmath.com/kb/settings-not-saved/#num-3-due-to-modsecurity

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Hi,

    The problem is caused by the FAQ Schema setting of the accordion element of Elementor. I disabled this toggle and can save my meta data again. Thank you for taking your time to reply.

    Princess

    2 years, 1 month ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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