Meta Box & Rank Math Content AI won't open in Posts/Pages - Support

Resolved Anonymous
2 years, 1 month ago

Rank Math free

Hi Support.

After your most recent update, the Meta Box nor the Rank Math Content AI screen elements will open when editing a post or page. I deactivated all plugins and switched to the default WordPress theme to see if that would fix it but it didn’t. Any ideas on what to do next?

I’ve attached an image to show what the screen element looks like…

Thanks for your help!

Patrick

Viewing 7 replies - 1 through 7 (of 7 total)

Great
2 years, 1 month ago
Hello,

Thank you for contacting Rank Math support and we apologize for the inconvenience.

To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Anonymous
2 years, 1 month ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Princess
2 years, 1 month ago

Hello,

We have fixed this error on our latest release v1.0.121.1

I have checked your website and reconnected it to your Rank Math Account. You can now access the Content AI box:

We also noticed that you’ve exhausted your Content AI credits but we went ahead and asked our accounts team to add 2 credits on your account as a token and for you to try the feature again.

Once you’ve exhausted your credits, you can purchase more AI credits here: https://rankmath.com/content-ai/

If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.

Anonymous
2 years, 1 month ago

Rank Math free

Hi Support.

Thank you for your quick response. However, I just logged in to make sure it was fixed and it still isn’t working even with the most recent update. Neither the Rank Math SEO nor the Rank Math Content AI open for me.

Please let me know once it is fixed or if I need to roll back to an older version.

Thank you,

Patrick

Reinelle
2 years, 1 month ago

Hello,

The content AI and Rank Math meta box are already opening upon checking your latest draft. Please refer to the screenshot in the sensitive data section.

Could you please share the affected post/page URL so we can investigate the issue further?

Looking forward to helping you.

Thank you.

Anonymous
2 years, 1 month ago

Rank Math free

My apologies.

I figured out the issue. I had to flush my DNS and empty the cache of my browser to get your fix to load. All is well now. You can close this ticket.

Thank you for your help! I truly appreciate it.

Patrick

Great
2 years, 1 month ago

Hello again,

We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Meta Box & Rank Math Content AI won’t open in Posts/Pages’ is closed to new replies.