Hello,
Thank you for contacting Rank Math. If I understand you properly, the Rank Math meta box is showing but not expanding in the classic editor. Let me know if I didn’t understand the problem properly.
There are a few possible reasons why the meta box might not show up or expand properly. Here are some steps you can try to fix the problem:
- Clear your browser cache and cookies and reload the page editor.
- Check your browser console for any JavaScript errors and share them with us. You can access the browser console by pressing Ctrl+Shift+J on Windows or Cmd+Option+J on Mac.
- Disable any caching plugins or services on your website and see if the meta box expands.
- Try using a different browser or device and see if the meta box works.
This issue might also be occurring due to conflict with another of your plugins/themes. You can check for plugin conflicts by following this guide: https://rankmath.com/kb/check-plugin-conflicts/
Please try these steps and let us know if they resolve your issue. If the issue persists after following these steps and checking for plugin conflicts – then we might have to take a closer look at your website. Let us know how it goes.
Looking forward to helping you.
Hi,
I have changed to TwentyTwentyTwo Theme and with rankmath, it is not appearing also after clearing cache.
This is the javascript errors from the browser console:
https://imgur.com/a/KbuTZfc
There is no plugin conflict also, after i try to enable one by one back & also disable all and left with rankmath, using the default Twenty TwentyTwo Theme.
Hello,
Thank you for getting back to us.
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
This is the error showing when editing your posts:
Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'getPostEdits')
at acf.Model.onChange...
Upon checking your plugins, it seems that you are using a very outdated version of the ACF plugin. Could you please update it and check if the issue still persists?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
