Thumbnailurl not being generated

#617265
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Hi,

    we got email from google search console complaining about missing Thumbnailurl. I tried to dig into the issue and turned on the setting “Autogenerate Image” for all page types. Tried to edit the page a little to trigger update or something.. never worked.

    After enabling the video sitemap I noticed that the feature works on the english translation page:

    <url in sensitive data>

    Ideas what to do next?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anonymous

    2 years, 1 month ago

    Rank Math free

    Got it working by editing to match the english page entry in mysql..

    UPDATE wp_postmeta SET meta_value = ‘a:12:{s:5:\”@type\”;s:11:\”VideoObject\”;s:8:\”metadata\”;a:8:{s:5:\”title\”;s:5:\”Video\” ………….. :\”thumbnailUrl\”;s:75:\”https://redacted/thumbnail-in-question.jpg\”

    then did a nothing-edit on the page and the thumbnailurl updated to correct one.

    Reinelle

    2 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    The Autogenerate image option is only available with Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Princess

    2 years, 1 month ago

    Hello,

    We can see that the video thumbnails are automatically generated in the video sitemap:
    video sitemap

    Thank you for providing the email address. To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Thumbnailurl not being generated’ is closed to new replies.