Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Dear
Payment was done from i***@o**************. Payment was done through paypal
Dear
my email id is i****@o**************, payment was processed from i***@o**************. please check for me this matter as soon as possible.
Best Regards
Hello,
We see there was an attempt to make the payment but it is still pending. That is why you still do not have access to your subscription.
Please check your card statement, you will not see the payment in there. If you do, please share a screenshot of the statement showing the name of the merchant and the date so we can discuss it with our payment processor.
Do let us know if you need our help with anything else in the meantime.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
