Merge accounts / transfer ai credits

#616788
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Hello,
    Please transfer my AI credits to my a**************@g******** account. This happened before because of the payment method (PayPal email is different). You can also close this account if possible, it was opened automatically. Thank you.
    Dmitriy

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 1 month ago

    Hello,

    We have transferred your purchased AI credits to this account other email account.

    Now, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
    disconnect
    reconnect

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct AI credit count.
    refresh credits

    You can also check the same from here: https://rankmath.com/my-account/websites/

    Also, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Merge accounts / transfer ai credits’ is closed to new replies.