Missing credits

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and check if you are able to see the correct Content AI credits.

If the credit count is correct on your account but not on your website, please head over to your WordPress dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account once again.

https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

It seems like you purchased the content AI credits with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

Looking forward to helping you.

Hello,

We are super happy that you are able to sort this out.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.