After purchasing 50 credits for Content AI not working

#615555
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Respected,

    1. I’m experiencing issues with your plugin.
    When I click research button after purchasing 50 credits for Content AI, I see the message “The editor encountered an unexpected error.” (You may also view the photo in the attachment).

    Do you understand what’s going on?

    2. My plugin is completely useless on voocommerce. It displays in the products and categories, but it is empty and doesn’t open. In order for you to see how it seems, I am also attaching images.

    Rank Math in single product not work
    Rank Math in single product is not opened
    Rank Match in category not work
    Content AI credits
    The editor encountered an unexpected error. - After click research in Content AI

    WooCommerce version: 8.0.0
    WordPress version: 6.3
    Rank Math SEO: 1.0.121

    Many thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Princess

    2 years, 1 month ago

    Hello,

    Thank you so much for raising this concern and bringing it to our attention.

    We have identified this as an issue and our developers are currently working on a fix for it.

    We will notify you when an update is available – either beta or the stable version.

    Really appreciate your patience with this in the meantime.

    Princess

    2 years, 1 month ago

    Hello,

    Thank you for your patience.

    Just a quick update that we have fixed this issue on one of our recent releases.

    Please update Rank Math & all other plugins, themes and WordPress to the latest version.

    The issue should be fixed.

    If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘After purchasing 50 credits for Content AI not working’ is closed to new replies.