Hello,
Thanks for contacting us and sorry for the inconvenience caused.
Your PRO subscription expired on July 2, 2023, and that’s why you are seeing the error when trying to update the PRO plugin. You will have to purchase a new subscription from our site to continue using the PRO version.
If you have already purchased it with some other email address, please share it or the receipt you must have received from FastSpring so we can merge the accounts and fix the issue.
Looking forward to helping you.
Hi,
can you check if i got anything on t***@p**********?
thanks! 😀
Hello,
We don’t see any subscriptions under that email account.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
