The editor encountered an unexpected error

#614895
  • Resolved Anonymous
    Rank Math free

    Respected,

    1. I’m experiencing issues with your plugin.
    When I click research button after purchasing 50 credits for Content AI, I see the message “The editor encountered an unexpected error.” (You may also view the photo in the attachment).

    Do you understand what’s going on?

    2. My plugin is completely useless on voocommerce. It displays in the products and categories, but it is empty and doesn’t open. In order for you to see how it seems, I am also attaching images.

    WooCommerce version: 8.0.0
    WordPress version: 6.3
    Rank Math SEO: Version 1.0.121

    https://ibb.co/z4St1cs
    https://ibb.co/7kznHky
    https://ibb.co/JnWLmbq
    https://ibb.co/WBdMD8f
    https://ibb.co/hMrbt64

    Many thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    We have already identified these issues as a bug with our previous version v1.0.121.

    However, we have released a quick update v1.0.121.1 you can download as it has already a fix for these issues:
    https://rankmath.com/changelog/free/

    Let us know if the issue still persists upon installing the latest version.

    Hope that helps.

    Thank you.

    Anonymous
    Rank Math free

    Wonderful, the Content AI is now operational.

    The rank math in Woocommere is still broken; it is shown but does not open (it is empty).

    Do you understand the issue?

    Hello,

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Thanks for the instructions everything is working fine now.

    Best Regards

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘The editor encountered an unexpected error’ is closed to new replies.