Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please check if there are any Javascript errors in your browser console? You can take a screenshot of it so we can check.
You can upload the screenshot of the error using this tool and share the generated link here.
Meanwhile, please perform a hard refresh of your WP Backend in your browser by following the relevant keyboard shortcut for your Browser/OS for initial troubleshooting.
Looking forward to helping you.
The browser refresh did nothing. I did find 2 errors in the console: I don’t know what they mean.
react-dom.min.js?ver=18.2.0:10 TypeError: e.replace is not a function
at Object.Dn [as removeDiacritics] (analyzer.js?ver=1.0.121:1:306649)
at u.value (content-ai.js?ver=1.0.121:1:20902)
at content-ai.js?ver=1.0.121:1:19118
at lodash.min.js?ver=4.17.19:9:23948
at Tt (lodash.min.js?ver=4.17.19:9:13810)
at lodash.min.js?ver=4.17.19:9:23753
at xu (lodash.min.js?ver=4.17.19:9:33791)
at content-ai.js?ver=1.0.121:1:19075
at lodash.min.js?ver=4.17.19:9:23948
at Tt (lodash.min.js?ver=4.17.19:9:13810)
ar @ react-dom.min.js?ver=18.2.0:10
react-dom.min.js?ver=18.2.0:10 Uncaught TypeError: e.replace is not a function
at Object.Dn [as removeDiacritics] (analyzer.js?ver=1.0.121:1:306649)
at u.value (content-ai.js?ver=1.0.121:1:20902)
at content-ai.js?ver=1.0.121:1:19118
at lodash.min.js?ver=4.17.19:9:23948
at Tt (lodash.min.js?ver=4.17.19:9:13810)
at lodash.min.js?ver=4.17.19:9:23753
at xu (lodash.min.js?ver=4.17.19:9:33791)
at content-ai.js?ver=1.0.121:1:19075
at lodash.min.js?ver=4.17.19:9:23948
at Tt (lodash.min.js?ver=4.17.19:9:13810)
I just cloned the page for testing: Cloning opens the RankMath Box, when you add a keyword and click research, the box locks up, won’t open. I have reached out to them.
Hello,
Thank you so much for raising this concern and bringing it to our attention.
We have identified this as an issue and our developers are currently working on a fix for it.
We will notify you when an update is available – either beta or the stable version.
Really appreciate your patience with this in the meantime.
Thanks. Hopefully this gets done soon.
Hello,
Thank you for your patience.
Just a quick update that we have fixed this issue on one of our recent releases.
Please update Rank Math & all other plugins, themes and WordPress to the latest version.
The issue should be fixed.
If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
