AI Credits

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
https://rankmath.com/my-account/websites/

Check if you are able to see the correct remaining credits. See my screenshot below for reference:

If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

It is possible that it isn’t working because of your browser cache.

If you continue to face this issue, please perform a hard refresh of your WP Backend in your browser by following the relevant keyboard shortcut for your Browser/OS.

If hard refresh does not help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.

Hello,

Thank you so much for raising this concern and bringing it to our attention.

We have identified this as an issue and our developers are currently working on a fix for it.

We will notify you when an update is available – either beta or the stable version.

Really appreciate your patience with this in the meantime.

Hello,

Thank you for your patience.

Just a quick update that we have fixed this issue on one of our recent releases.

Please update Rank Math & all other plugins, themes and WordPress to the latest version.

The issue should be fixed.

If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.

Hello,

We would like to update the plugin for you however we are being blocked to access your wordpress site.

If you are using geo-blocking, please temporarily unblock the country Portugal, India, Bangladesh, and the Philippines so we can further inspect your website.

Alternatively, you can follow the steps mentioned here to update the plugin: https://rankmath.com/kb/update-rank-math-manually/#check-for-the-latest-rank-math-version

Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

Hello,

That’s right. We don’t see any Rank Math PRO subscription in your account either. If you also purchased the PRO subscription, please search and forward a receipt from FastSpring.com so we can locate your account.

Meanwhile, we can see 80 Content AI credits in your account available to use.

If you don’t see the credits in your account, you may need to reconnect your website by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.

https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Hello,

Great! We can see your recent upgrade.

You can download the PRO plugin files from here:
https://rankmath.com/my-account/

We highly recommend going through the following guide to set up the plugin completely and correctly:
https://www.youtube.com/watch?v=cQLvCBVev3I
and
https://rankmath.com/kb/how-to-setup/

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.