Status & Tools issue

#61388
  • Resolved Anonymous

    5 years, 2 months ago

    Rank Math free

    Hi
    This ticket takes up a problem exposed in this tread that I probably closed as solved too soon.

    To answer Alberto’s last post I checked my config.php and the debug_mode is set to false, however I continue to see the log file at the bottom of the page.

    In these days I have tried to reproduce the error by doing various tests on the plugin, the following is discovered:
    Starting from the WordPress Dashboard I go directly to the “Status & Tools” tab of the plugin, the screen that opens by accessing the “Advanced Mode” item and clicking on “Database Tools” even if I don’t do anything in the open screen if from this tab I click on the “Easy Mode” item the screen freezes (see image) and remains so until I click any item present in the plugin menu in the WordPress dashboard.

    This causes the addition of 2-3 lines in the error log at the bottom of the page visible only in the “Easy Mode” screen. I attach these two three error lines that I caused today.

    So to reproduce the error the steps are these: WP Dashboard> Rank Math menu> Status & Tolls> Advanced Mode> Click on Database Tools> Last click on Easy Mode.

    Last thing I checked in the Seo Analysis sometimes the total test numbers made by the plugin continuously change the lowest number 13 the highest 31.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Alberto

    5 years, 2 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    5 years, 2 months ago

    Rank Math business

    Hello,

    I have checked it and meanwhile, it is just a warning and it is not causing any issue in your site (nor rankings), you could read here more about how to fix: https://stackoverflow.com/questions/8028957/how-to-fix-headers-already-sent-error-in-php

    But as I said, it is fully optional and not necessary since it is not causing any issue.

    Looking forward to help you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hi,

    I tried to follow the instructions contained in the link you posted to resolve the warning, I opened the three .php files mentioned in the error log generated in Rank Math> Status & Tools looking for one of the seven reasons that are mentioned in the post that may cause the error (or warning).

    Six of these reasons are not applicable to my three .php files, one this, I quote, “To avoid this, simply leave out the closing ?> – it’s not required anyways” could be applicable because all three files contain the closing tag but not the accidental white space, foreseen in the cause, before <? php, so I didn’t feel like modifying the three original files, also because I don’t know if the next time the plugin is updated the problem will recur.

    At the moment I leave everything as it is, what about Seo Analysis where the total number of tests changes, is it normal? And for the freezing screen?

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The SEO analysis tests are usually out of 30. I have done analysis on your site a number of times but I can’t replicate the issue.

    In the issue of freezing when you follow the steps: WP Dashboard> Rank Math menu> Status & Tools> Advanced Mode> Click on Database Tools> Last click on Easy Mode, it is likely because the database tools are not available in Easy mode. I have however notified the dev team on this for further investigation.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    • This reply was modified 5 years, 2 months ago by Michael Davis.
    Anonymous

    5 years, 2 months ago

    Rank Math free

    Seo analysis does not always change the total number of tests and I have not been able to replicate the issue, I will try to do it several times in these days, if the error occurs again I will take a screenshot and send it to you, for this I will keep the ticket open a few days.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    Please ensue you are using the latest plugin update. Let us know if you are able to replicate this issue and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Status & Tools issue’ is closed to new replies.