Hello,
Thank you for contacting us and bringing your concern to our attention.
If those websites are solely owned by you, then you can use your single PRO license on all of your websites without any restrictions.
However, if you want, we can merge your accounts together so that you can keep the preferred email address active. To do that, please share the preferred email address on which you’d like to use your account.
Looking forward to helping you.
Thank you.
Hi,
Many thanks for the reply.
Please go ahead and merge the accounts with my preferred email address: o*******@g********
Secondly, is there a chance you can amend the username [ID] for my account from [ositaibekwe1] to [osita] or [ositax]?
Many thanks for your help. I look forward to purchasing my PRO license and working with your team.
Regards,
Osita.
Hello,
[moved to sensitive data section]
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hi Support.
Thus far everything is working alright.
Got all three accounts consolidated.
However, there’s a new challenge with payment.
I live in Nigeria and there are manner of restrictions on credit card payment.
I can’t process payment with the three options available.
Is there any chance of cryptocurrency payment options? I use BitPay on Namecheap for hosting and domains.
Please let me know anyother option i can you to pay ASAP.
Regards,
Osita.
Hello,
Our payment processor, FastSpring, does not cryptocurrency, unfortunately.
Please try to use Paypal, Amazon Pay or other credit cards instead.
Also ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
