Can't connect to Google search console - Support

Resolved Anonymous
2 years, 2 months ago

Rank Math free

Hello, my website does not connect to the search console and the corresponding box is empty. If I give all the access to Rank Meth, but it still doesn’t work

https://drakhtaritehrani.com/

Viewing 15 replies - 1 through 15 (of 17 total)

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Anonymous
2 years, 2 months ago

Rank Math free

https://i.imgur.com/2stBtNb.png

Princess
2 years, 2 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please follow these steps:

If you do not see any data inside your Analytics module, this guide might help you.

A. Pre-check List

1. You should not be using any other Google Analytics plugin.

2. Update to the latest versions of Rank Math Free & PRO

3. Ensure that you are logged in to your account:

4. Disconnect and reconnect your account from inside WordPress:

B. Refresh Tokens

1. Please delete RankMath’s app from here:

https://myaccount.google.com/permissions

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

Allow all the permissions on the next screen.

4. Let the process complete, which might take around 30 minutes.

5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.

6. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/

If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button

We really look forward to helping you. Thank you.
Anonymous
2 years, 2 months ago

Rank Math free
```
### rank-math ###

version: 1.0.120
database_version: 1
plugin_plan: Free
active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, 404-monitor, instant-indexing, image-seo, local-seo, redirections, content-ai
refresh_token: توکن موجود می‌باشد.
permissions: 
	کنسول جستجو: داده شده
rank_math_404_logs: 32 کیلوبایت
rank_math_redirections: 32 کیلوبایت
rank_math_redirections_cache: 32 کیلوبایت
rank_math_internal_links: 192 کیلوبایت
rank_math_internal_meta: 16 کیلوبایت
rank_math_analytics_gsc: 288 کیلوبایت
rank_math_analytics_objects: 32 کیلوبایت
rank_math_analytics_inspections: 160 کیلوبایت

### wp-core ###

version: 6.2.2
site_language: fa_IR
user_language: fa_IR
timezone: Atlantic/Azores
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-active-theme ###

name: Woodmart (upseo)
version: 7.2.4
author: مجید صالح پور
author_website: 
parent_theme: none
theme_features: core-block-patterns, woocommerce, wc-product-gallery-zoom, widgets-block-editor, post-formats, automatic-feed-links, post-thumbnails, title-tag, html5, menus, editor-style, editor-styles, align-wide, widgets
theme_path: /home/drakhtaritehrani/public_html/wp-content/themes/upseo
auto_update: غیرفعال‌ شده

### wp-plugins-active (8) ###

Akismet Anti-Spam: Spam Protection: version: 5.2, author: Automattic - Anti Spam Team, به‌روزرسانی فعال است
Easy Table of Contents: version: 2.0.52, author: Magazine3, به‌روزرسانی فعال است
Elementor: version: 3.15.1, author: Elementor.com, به‌روز‌رسانی خودکار غیرفعال است 
Rank Math SEO: version: 1.0.120, author: Rank Math, به‌روزرسانی فعال است
Woodmart Core: author: (undefined), version: 1.0.39, به‌روز‌رسانی خودکار غیرفعال است 
WP-Parsidate: version: 4.0.2, author: WP-Parsi Team, به‌روزرسانی فعال است
WP-PostRatings: version: 1.91.1, author: Lester 'GaMerZ' Chan, به‌روزرسانی فعال است
WP-PostViews: version: 1.77, author: Lester 'GaMerZ' Chan, به‌روزرسانی فعال است

### wp-server ###

server_architecture: Linux 4.18.0-477.13.1.lve.el7h.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.33 64bit
php_sapi: litespeed
max_input_variables: 10000
time_limit: 30000
memory_limit: 512M
max_input_time: 60000
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.87.0 OpenSSL/1.1.1p
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.5.21-MariaDB
client_version: mysqlnd 7.4.33
max_allowed_packet: 268435456
max_connections: 1000

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/drakhtaritehrani/public_html/wp-content
WP_PLUGIN_DIR: /home/drakhtaritehrani/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: تعریف نشده
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
```
Anonymous
2 years, 2 months ago

Rank Math free

I followed the mentioned steps, but the problem was not solved

Rakibuzzaman Siam
2 years, 2 months ago

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Anonymous
2 years, 2 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Anonymous
2 years, 2 months ago

Rank Math free

Hello again, the necessary information to check your service has been sent, please explain to me where the problem is and how it was fixed. Thankful

Rakibuzzaman Siam
2 years, 2 months ago

Hello,

We’ve tried to check your website but it seems like the username you’ve shared is not correct.

Please update the logins in the sensitive data section so that we can check the issue futher for you.

Looking forward to helping you.

Thank you.

Anonymous
2 years, 2 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Anonymous
2 years, 2 months ago

Rank Math free

Sorry, please check again
Rakibuzzaman Siam
2 years, 2 months ago
Hello,

We’ve checked your site and found that the Search Console account you are connected, doesn’t have sufficient permissions to import the data to your website and it is returning a permission denied 403 error.
```
RESPONSE_CODE_MESSAGE:

403. That’s an error.

Your client does not have permission to get URL /webmasters/v3/sites/https%3A%2F%2Fdrakhtaritehrani.com%2F/searchAnalytics/query from this server. That’s all we know.
```
Please make sure that you are added as an owner of the property on Google Search Console so that the data can be imported successfully. After that, please reconnect your Google account from WordPress Dashboard > Rank Math > General Settings > Analytics and make sure to provide all the required permissions.

Let us know how it goes. Looking forward to helping you.

Thank you.
Anonymous
2 years, 2 months ago

Rank Math free

All the necessary permissions have been given, but it still does not connect, please watch the video of the steps
https://drakhtaritehrani.com/wp-content/uploads/drakhtari.mp4

Anonymous
2 years, 2 months ago

Rank Math free

https://drakhtaritehrani.com/wp-content/uploads/dr2.mp4

Rakibuzzaman Siam
2 years, 2 months ago

Hello,

Please ensure that you have verified your email/account as the owner of the property. Go to your Google Search Console > Settings > Users and permissions

Once done, try reconnecting your website again in Rank Math > General Settings > Analytics > Reconnect.

Let us know how it goes. Looking forward to helping you.

Thank you.

Anonymous
2 years, 2 months ago

Rank Math free

Yes, the required access is given, but it still cannot connect and does not show anything

https://imgur.com/Dyp6omB

RankBot
2 years ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.