payment problems

#611359
  • Resolved Anonymous
    Rank Math free

    i don’t know why my payment is not working.
    please help..

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    When attempting to purchase our subscription, please ensure that the country shown in the top right corner of your screen is referred to your actual location.

    If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Also, please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    You can also try using another credit card or PayPal to make the payment.

    Let us know how this goes.

    Thank you.

    Anonymous
    Rank Math free

    Hi,

    Im actually in Canada. I have tried both my Ukraine and US credit cards but none seems to work.
    I have deactivated my VPN on my mac and even tried but nothing seems working.
    There are no issued from my bank as there is no notification.

    Please give me other alternatives to do this right.

    I’ll be waiting for your reply.

    Thank you

    Hello,

    Please make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown.

    Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to update your payment method.

    Let us know how this goes.

    Thank you.

    Anonymous
    Rank Math free

    Hi,

    I have tried that severally and it still not working.

    I don’t know what to do. I have changed the country but it’s still not working.

    its only showing this message,.

    “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”

    Please let me know other alternatives.

    Hello,

    Can you please share the last 4 digits of your card along with the last name you used while trying to make the purchase.

    You can share it in the sensitive data section, so no one else but our team can see it.

    We will forward the information to our Accounts team to check.

    We look forward to hearing back from you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘payment problems’ is closed to new replies.