I get errors when attempting to run the SEO analyzer

#611152
Viewing 6 replies - 1 through 6 (of 6 total)
  • Great

    2 years, 2 months ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous

    2 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Md. Sakib Khandaker

    2 years, 2 months ago

    Rank Math agency

    Hello,

    It appears your web server is blocking access to our API.

    Please make sure to whitelist the IP 193.138.6.5 and the user-agent RankMathChecker/2.0.2; https://rankmath.com.

    If you are not sure, please ask your web hosting provider to do it for you.

    Once done, you can run the SEO Analysis once again.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Anonymous

    2 years, 2 months ago

    Rank Math free

    Thank you, I am able to use the SEO analyzer, but I am unable to save any keywords on pages. The godaddy firewall adds ip addresses to whitelist, but does not block agents.

    Anonymous

    2 years, 2 months ago

    Rank Math free

    This issue has been resolved.

    Great

    2 years, 2 months ago

    Hello again,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘I get errors when attempting to run the SEO analyzer’ is closed to new replies.