SEO Title, Description & Focus Keyword Aren’t Being Saved

#610242
  • Resolved Anonymous

    2 years, 2 months ago

    Rank Math free

    Hello,
    We are using the RankMath plugin on our https://getgenie.ai/ site. Recently we are facing this issue, whenever we enter the metadata (Focus keyword, SEO title, description), schedule the post, and exit the editor, the metadata seems to disappear. Though this is happening quite frequently now.

    I have provided the list of plugins we are using on our site in the “Sensitive Data” section of this ticket. Please check the list and let me know the solution.

    Thanks in advance.

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    2 years, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve checked your site and found that the following REST Routes we use to update the data are being blocked by your Wordfence firewall.

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection

    Please try to whitelist these routes on the firewall and see if that helps you to resolve the issue: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘SEO Title, Description & Focus Keyword Aren’t Being Saved’ is closed to new replies.