Hi there,
Thank you for contacting Rank Math support. We’re sorry to hear that you’re not able to add a robots.txt file to your website.
There are a few possible reasons why you might be having this issue. Here are some steps you can try to fix it:
- Make sure you have deleted any existing robots.txt file from your website’s root folder. Rank Math creates a virtual robots.txt file that can be edited from your WordPress dashboard, so you don’t need a physical file on your server. You can use an FTP client or a file manager to access your root folder and delete any robots.txt file you find there.
- Make sure you have cleared your website and server cache after making any changes to your robots.txt file. Sometimes, caching plugins or servers can serve an old version of your robots.txt file, which can cause confusion and errors. You can also try using a different browser or an incognito window to check your robots.txt file.
Make sure you have added the correct rules and syntax to your robots.txt file. You can use Rank Math’s default rules or customize them according to your needs. You can find some examples and explanations of robots.txt rules here: https://rankmath.com/kb/how-to-edit-robots-txt-with-rank-math/ and Common robots.txt Issues & How to Fix Them here: https://rankmath.com/kb/cant-edit-robots-txt/.
We hope these steps help you resolve the issue and add a robots.txt file to your website. If you still have any questions or difficulties, please let us know. We’re always here to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
